Q: When is the deposit required?
A: A non-refundable deposit is required at the time of booking. Deposit amount varies depends on total booking value.
Q: What is the refund policy for deposits?
A: Deposits can not be refunded for bookings cancelled.
Q: Can I make a tentative and confirm at a latter date?
A: Due to the popularity of Laser tag we are unable to accept tentative bookings, bookings must be secured with a deposit.
Q: Will there be other groups playing at the same time as my group?
A: Yes as we have 18 vests we do reserve the right to mix groups, however we do not mix groups that have booked a party plan.
Q: Do I need to confirm numbers?
A: Yes we ask that you confirm your group’s numbers 72 hours prior to your booking. No shows may be charged for.
Q:How long is a laser game and why is there a 20 minute rest break?
A: Each laser game is 15 minutes in duration + 5 minutes kit up time.Laser tag is a active game we allow 20 minutes for a rest this also gives time to view score sheets and other groups to play.
Q: Am I able to bring food and drink along to Megazone?
A: If you wish to bring food and drink to Megazone you will need to book one of our party plans, party plans have use of a party room.
Q: Can I bring alcohol to Megazone?
A: No, Unfortunately as we do not have an alcohol license, we are unable to permit alcohol on our business premises this includes our car park.
Q: Can my 4 or 5 year old play, he’s a tough kid?!
A: Our policy in the past has been that all participants must be 6 years old or 1.1 meters to play. Recently we have relaxed this policy. As long as you are happy for you to child to play then that is fine. You take responibilty for them though, and no refund will be given if they become scared or cant play properly.
Q: What if my friends don’t turn up on the day?
A: Unfortunately we do not offer refunds for participants that do not turn up on the day. We suggest you collect money upfront from any attendants you are unsure of.
Q: What if extra friends turn up on the day, can they still play?
A: Any extra participants will be allowed to play subject to availability on the day.
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